Terms of Service
Policies and Procedures
Hours of Operation
- Gold Mining Claim Secrets corporate office is open Monday – Friday 10a.m. – 4p.m. PST
- Gold Mining Claim Secrets shipping department is open Monday – Friday 10a.m. – 4p.m. PST
- We close for all government observed holidays
This policies and procedures apply to the following products
| Gold Mining Claim Secrets – | www.goldminingclaimsecrets.com |
Billing Address
- Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Overnight Shipments
- We cannot offer overnight shipping services. If your order is urgent, please be certain to purchase the digital version of the guide so that you receive your download immediately.
Undeliverable Packages
- Packages that are returned to us as undeliverable are issued a full refund. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
- We can ship to PO Box address.
Cancellations
- Cancellation or digital product order will be procesed within 3 business days of received request by email or phone.
- Cancellations must be made within 24 hours of placing the order or before the order ships.
- If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
- All refunds will be processed within 7 days.
- If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
- Gold Mining Claim Secrets reserves the right to cancel any order at any time if company sees fit.
Returns/Refunds
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. PayPal orders will be credited back to the PayPal account.
- You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from Gold Mining Claim Secrets to your door will not be refunded. Shipping of the product to the Gold Mining Claim Secrets Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued. - Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
International Shipments
- Wa do not accept international orders.
Personal Checks
- All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
- All returned check will be charged a $25 USD return check fee.
- Counter checks will not be accepted.
- Checks and money orders must be sent in US funds.
Customer Service:
If you have questions or comments regarding Gold Mining Claim Secrets products, please email us at support@GoldMiningClaimSecrets.com or call 702-508-9149